1. What Information Do We Collect?
When you register, log in, or use MrBean9 services, we may collect certain information such as:
- Identity information – such as your full name, date of birth, and other profile details you choose to provide.
- Contact information – including your email address and mobile phone number..
- KYC verification documents – for example, passport, driver licence, national ID, and selfie or identity confirmation checks.
- Payment and wallet details – including PayID information and relevant transaction records.
- Device and technical data – such as IP address, browser type, device model, and approximate location indicators.
- Account and gameplay activity – including login history, deposits and withdrawals, bonus participation, and general usage patterns.
2. How Do We Use This Information?
Collected information is used to manage, support, and enhance the functionality of the platform, including for:
- Confirming account identity and mitigating fraud or unauthorised access risks.
- Performing AML and KYC due diligence in accordance with regulatory obligations.
- Administering deposits, withdrawals, and related financial transactions in a secure manner.
- Monitoring system performance, troubleshooting issues, and continuously improving platform features.
- Providing customer assistance and addressing account enquiries or concerns.
- Issuing mandatory service updates, security communications, and marketing messages strictly where opt-in consent has been granted.
3. When Do We Share Data?
MrBean9 discloses personal information to carefully selected third parties strictly when required for operational functions or to comply with applicable legal and regulatory requirements, including:
- Payment service processors and financial institutions facilitating secure transaction handling.
- External verification and anti-fraud service providers supporting user protection and platform security.
- Government regulators or law enforcement agencies when disclosure is mandated by applicable laws.
- Professional advisers, such as legal counsel, compliance specialists, and auditors, where disclosure is reasonably required for legitimate business purposes.
We DO NOT sell, lease, or trade your personal information for advertising or marketing profit.
4. How Do We Protect Your Information?
We apply appropriate technical and organisational safeguards to secure your personal information, including:
- Secure encrypted connections (SSL/TLS) for all sensitive pages and financial transactions.
- Firewalls, continuous monitoring, and security audits to identify and prevent suspicious activity.
- Role-based access controls ensuring only authorised staff can access personal data.
- Routine system maintenance, including backups, integrity verifications, and security assessments.
- Policies and procedures aligned with applicable privacy laws, AML/CFT regulatory requirements, and GDPR-compliant data protection standards.
5. How Long Is Data Kept?
Personal information is maintained while your account remains active and as needed to deliver our services. After account closure, specific records may be retained for up to 5 years, or longer where required, to meet legal, regulatory, and reporting obligations.
6. Your Choices and Rights
Subject to your circumstances and relevant legal requirements, you may submit a request for:
- Obtain a copy of the personal information we maintain about you.
- Request updates or corrections to inaccurate or incomplete data.
- Request the deletion of personal data in accordance with applicable legal provisions.
- Withdraw consent and stop receiving marketing or promotional messages at any time..
- Request further details regarding the collection, processing, and protection of your personal information.
To submit a request, contact our team via
LiveChat.
We will assess your request and take appropriate action as quickly as possible.